Shipping policy

This Shipping Policy explains where Clothcottagehome delivers orders, how shipping charges are calculated, and how long order processing and delivery take.

Shipping Area

We ship to valid residential and commercial street addresses within the 48 contiguous United States.

We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico or other United States territories

  • P.O. Boxes

  • APO, FPO, or DPO addresses

  • International destinations

Orders submitted with an unsupported delivery address will be canceled and refunded to the original payment method.

Order Cutoff Time

The daily order cutoff time is:

5:00 PM CT

Orders successfully placed and paid by 5:00 PM CT on a business day begin processing that business day.

Orders placed after 5:00 PM CT, on weekends, or on United States federal holidays begin processing on the next business day.

Order Processing Time

Order processing takes:

1–2 business days

Business days are Monday through Friday, excluding United States federal holidays.

Processing time includes payment confirmation, order review, inventory preparation, packing, and transfer to FedEx. Processing time is separate from shipping transit time.

Shipping Carrier

Orders are shipped through FedEx.

The applicable FedEx service is selected according to the delivery destination, package dimensions, package weight, and fulfillment requirements.

We do not offer:

  • Local pickup

  • Local delivery

  • In-store collection

  • Expedited shipping

  • International shipping

Shipping Transit Time

After processing is completed and the order is transferred to FedEx, shipping transit takes:

3–5 business days

The complete delivery estimate is:

  • Order processing: 1–2 business days

  • FedEx transit: 3–5 business days

  • Total estimated delivery: 4–7 business days

The delivery estimate begins after payment is successfully authorized and the order enters processing.

Shipping Charges

Standard shipping is calculated using the merchandise subtotal after discounts:

  • Merchandise subtotal below $50: $5.99

  • Merchandise subtotal of $50 or more: Free standard shipping

Sales tax and shipping charges do not count toward the $50 free-shipping threshold.

The applicable shipping charge is displayed during checkout before payment is submitted.

Order Tracking

After an order is transferred to FedEx, a shipping confirmation email containing the tracking number is sent to the email address used during checkout.

Customers can use the tracking number to review the shipment’s current carrier status and delivery progress.

If tracking has not updated or the order has not arrived within the stated delivery period, contact us so we can review the shipment information.

Shipping Address Accuracy

Please provide a complete and accurate delivery address during checkout, including the applicable apartment, suite, unit, floor, building, or company information.

Address changes are available only before fulfillment begins. Once an order has entered fulfillment or has been transferred to FedEx, the delivery address cannot be changed through Clothcottagehome.

If you notice an address error, contact customer service immediately.

Undeliverable and Returned Packages

If FedEx returns a package because the address entered during checkout was incorrect, incomplete, unsupported, refused, or undeliverable, please contact us to review the available reshipment or refund options.

Additional shipping charges apply when a customer requests reshipment after providing an incorrect, incomplete, or unsupported address.

Damaged, Missing, or Incorrect Packages

If a package or product arrives damaged, defective, incomplete, or different from the item ordered, please keep the product and packaging and provide clear photographs of:

  • The outer shipping package

  • The shipping label

  • The product packaging

  • The affected product or area

For available resolutions, review our Return & Refund Policy and contact customer service.

If FedEx tracking shows the package as delivered but you cannot locate it, please check the delivery area, household members, neighbors, reception desk, and building staff before contacting us.

Fulfillment Location

Orders are fulfilled through:

Abacus Logistics 3PL
2201 Lakeview Rd
Mexico, MO 65265
United States

This location handles inventory fulfillment, packing, outbound shipping, and approved returns for Clothcottagehome.

Contact Us

Clothcottagehome is operated by CLOTH & COTTAGE LLC.

Email: support@clothcottagehome.com
Phone: +1 (704) 617-1791
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email response time: Within 1–2 business days

You can also submit a request through our Contact Us page.