Shipping policy

This Shipping Policy explains our delivery area, processing time, shipping charges, and estimated delivery time.

Shipping Area

We currently ship only to valid residential and commercial addresses within the 48 contiguous United States.

We do not ship to:

Alaska or Hawaii
Puerto Rico or other U.S. territories
P.O. Boxes
APO, FPO, or other military addresses
International destinations

Orders submitted with an unsupported shipping address may be canceled and refunded to the original payment method.

Order Processing Time

Orders are normally processed within 1–2 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders are not processed or shipped on weekends or public holidays. We do not use a daily order cutoff time. Orders placed outside business hours begin processing on the next business day.

Estimated Delivery Time

After processing, standard FedEx delivery normally takes 3–5 business days.

The total estimated delivery time is:

Order processing: 1–2 business days
Shipping transit: 3–5 business days
Total estimated delivery: 4–7 business days

Delivery times are estimates and are not guaranteed arrival dates. Weather, carrier interruptions, seasonal demand, incorrect addresses, and circumstances outside our reasonable control may cause delays.

Shipping Carrier

Orders are shipped through FedEx.

The specific FedEx service may vary based on the package size, destination, and fulfillment requirements.

Shipping Charges

Standard shipping is calculated using the merchandise subtotal after discounts:

Discounted merchandise subtotal below $50: $5.99 standard shipping
Discounted merchandise subtotal of $50 or more: Free standard shipping

Sales tax and shipping charges do not count toward the free-shipping threshold.

The shipping amount displayed during checkout is the applicable shipping charge for the order.

Order Tracking

A shipping confirmation email containing the FedEx tracking number will be sent after the order leaves our facility.

Tracking information may take up to 48 hours to become active after the shipping confirmation is issued.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, or building information when applicable.

If you notice an address error, contact us as soon as possible. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after processing has started.

We cannot change a delivery address after an order has shipped.

Incorrect or Undeliverable Addresses

If a package is returned because the address provided during checkout was incorrect, incomplete, unsupported, or undeliverable, the customer may be responsible for additional shipping and carrier return costs.

Original shipping charges are not refundable in these situations.

Delayed or Missing Packages

If tracking has not updated for several business days, contact us so we can review the shipment.

If tracking shows that a package was delivered but you cannot find it:

Check the delivery area and other safe locations.
Ask household members, neighbors, building staff, or reception personnel.
Allow one additional business day in case the carrier scan appeared early.
Contact us if the package is still missing.

We will review the tracking information and assist with the available FedEx inquiry process. A carrier investigation may be required before a resolution can be provided.

Damaged Packages

If your package or product arrives damaged, take clear photographs of:

The outer shipping package
The shipping label
The product packaging
The damaged product or affected area

Contact us within 7 calendar days whenever possible. Approved damaged-product claims are handled according to our Return & Refund Policy.

Order Changes and Cancellations

Changes and cancellations are only possible before fulfillment begins and cannot be guaranteed. Once an order has shipped, it cannot be canceled or redirected.