FAQ

What does Clothcottagehome sell?

Clothcottagehome offers carefully selected home textiles and fabric storage products for living rooms, dining areas, kitchens, closets, and everyday organization.

Who operates Clothcottagehome?

Clothcottagehome is operated by CLOTH & COTTAGE LLC, a Missouri limited liability company established on January 6, 2026.

Where are orders shipped from?

Orders are fulfilled with the assistance of Abacus Logistics 3PL at:

2201 Lakeview Rd
Mexico, MO 65265
United States

CLOTH & COTTAGE LLC remains the seller and provides customer service for all orders.

Where do you ship?

We ship to eligible street addresses within the contiguous 48 United States.

We do not ship to:

  • Alaska or Hawaii

  • U.S. territories

  • PO Boxes

  • APO, FPO, or DPO addresses

  • International destinations

How much does shipping cost?

Orders with a product subtotal below $50 are charged $5.99 for shipping.

Orders with a product subtotal of $50 or more receive free shipping.

The qualifying subtotal is calculated after discounts and before taxes.

How long does delivery take?

Orders require 1–2 business days for processing. FedEx transit takes 3–5 business days after shipment.

The total estimated delivery time is 4–7 business days.

Business days are Monday through Friday, excluding applicable federal holidays.

The daily order cutoff time is 5:00 PM CT. Orders placed after the cutoff begin processing on the next business day.

Complete delivery information is available in our Shipping Policy.

How can I track my order?

A shipping confirmation email containing the FedEx tracking number is sent after the order ships.

Tracking activity can take up to 24 hours to appear after the carrier receives the shipment information.

What is your return period?

Eligible products can be returned within 30 calendar days after delivery.

New and lightly used products are accepted when they are returned with all included components and packaging.

Please review our Return & Refund Policy before requesting a return.

How do I start a return?

Please contact support@clothcottagehome.com with your order number and the reason for the return.

After the return is approved, we will email a prepaid return label and return instructions. Approved return shipping costs are paid by CLOTH & COTTAGE LLC.

Please do not send a return without approval.

Do you charge a restocking fee?

No. We do not charge a restocking fee for an approved return.

Do you accept exchanges?

Yes. An eligible item can be exchanged for another available product.

For a higher-priced replacement, the customer pays the price difference. For a lower-priced replacement, the difference is refunded to the original payment method.

When will I receive my refund?

The refund will be received within 10 calendar days after the returned product is delivered to our return facility and passes inspection.

Approved refunds include the product price, applicable taxes, and the original standard shipping charge.

What should I do if an order arrives damaged, defective, or incorrect?

Please contact us with your order number and clear photographs of the product and packaging.

We will review the information and provide return, replacement, or refund instructions. Do not discard the product or packaging before receiving instructions.

Which payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

Additional payment information is available in our Payment Policy.

Do you offer local pickup?

No. Orders are available for delivery only. Our business and fulfillment addresses do not provide retail shopping or customer pickup.

How can I contact customer service?

Email: support@clothcottagehome.com
Phone: +1 (704) 617-1791
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email replies within 1–2 business days.

You can also use our Contact Us page.