FAQ

Where do you ship?

We ship to valid residential and commercial addresses within the 48 contiguous United States.

We do not ship to:

  • Alaska or Hawaii

  • Puerto Rico or other U.S. territories

  • P.O. Boxes

  • APO/FPO military addresses

  • International destinations

How long does delivery take?

Our normal delivery schedule is:

  • Order processing: 1–2 business days

  • FedEx transit: 3–5 business days

  • Total estimated delivery: 4–7 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Delivery times are estimates and may be affected by weather, carrier interruptions, seasonal demand, address problems, or other circumstances outside our reasonable control.

How much does shipping cost?

Standard shipping is calculated using the merchandise subtotal after discounts:

  • Discounted merchandise subtotal below $50: $5.99

  • Discounted merchandise subtotal of $50 or more: Free standard shipping

Taxes and shipping charges do not count toward the free-shipping threshold.

Which shipping carrier do you use?

We ship orders through FedEx.

The specific FedEx service may depend on the package size, destination, and fulfillment requirements.

Will I receive tracking information?

Yes. A shipping confirmation email containing the FedEx tracking number will be sent after your order leaves our facility.

Tracking information may take up to 48 hours to become active.

Can I change my shipping address?

Contact customer service as soon as possible if you notice an address error.

We will try to update the address before fulfillment begins, but changes cannot be guaranteed after processing has started.

A delivery address cannot be changed after the order has shipped.

Can I cancel or change an order?

Order changes or cancellations are only possible before fulfillment begins and cannot be guaranteed.

Once an order has shipped, it cannot be canceled and must follow the applicable return process after delivery.

Can I return a product?

Eligible products may be returned within 30 calendar days after delivery.

To qualify, the product must be:

  • Unused and unwashed

  • Free from stains, odors, damage, or signs of wear

  • Returned with its original packaging and tags, when included

  • Complete with all parts or accessories

Customers must contact us and receive approval before mailing a return.

Where do I send a return?

The return address is provided after the return request has been reviewed and approved.

Do not send returns to our public business address.

Approved customers will receive the correct return address and mailing instructions from customer service.

Who pays return shipping?

For an eligible change-of-mind return, the customer is responsible for return shipping costs.

We cover approved return shipping costs when a product arrives:

  • Damaged

  • Defective

  • Incorrect

Do you offer exchanges?

No. We do not accept exchanges or product-for-product replacements.

If you want a different product, color, or design, return the eligible product for a refund and place a new order separately.

Damaged, defective, and incorrect products are also handled through the return and refund process.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5 business days after the return is received and inspected.

Banks and payment providers may need an additional 5–10 business days to post the credit.

Original shipping charges are not refundable unless the return resulted from a damaged, defective, or incorrect product.

What should I do if my order arrives damaged?

Take clear photographs of:

  • The shipping package

  • The shipping label

  • The product packaging

  • The damaged product or affected area

Contact customer service within 7 calendar days whenever possible.

What payment methods do you accept?

We accept the payment methods displayed during checkout, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

We do not offer installment plans, Shop Pay Installments, gift cards, cash on delivery, or payment by check.

Will I be charged sales tax?

Applicable sales tax is calculated automatically during checkout using the order and delivery information.

The applicable amount will be displayed before you complete the purchase.

Do I need an account to place an order?

No. Customer accounts are optional and are not required to complete checkout.

Do you provide a product warranty?

We do not provide a separate commercial product warranty.

Damaged, defective, and incorrect products are handled according to our Return & Refund Policy. This does not limit consumer rights that cannot legally be excluded.

How can I contact customer service?

Email support@clothcottagehome.com.

Customer service is available Monday through Friday, 9:00 AM–6:00 PM ET. Messages are normally answered within 1–2 business days.

Telephone support is not offered.