Privacy policy

This Privacy Policy explains how Clothcottagehome collects, uses, shares, and protects personal information when customers visit clothcottagehome.com, place an order, create an account, or contact us.

Clothcottagehome is operated by CLOTH & COTTAGE LLC.

Information We Collect

We collect information that customers provide during checkout, account registration, returns, exchanges, or customer service requests, including:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Order and payment status

  • Products purchased

  • Customer account information

  • Return, exchange, and refund information

  • Messages and photographs submitted to customer service

We also collect technical and website activity information, including:

  • IP address

  • Browser and device type

  • Operating system

  • Approximate location based on IP address

  • Pages viewed and links selected

  • Cart and checkout activity

  • Cookie and device identifiers

  • Referral and advertising information

How We Use Personal Information

Personal information is used to:

  • Process payments and orders

  • Prepare and ship purchases

  • Provide order and tracking updates

  • Manage customer accounts

  • Respond to product and customer service questions

  • Process returns, exchanges, and refunds

  • Detect fraud and protect the website

  • Maintain tax, accounting, and transaction records

  • Measure website and advertising performance

  • Comply with legal obligations

  • Enforce our store policies

We do not send marketing emails or marketing text messages.

Shopify and Payment Processing

Our online store is hosted by Shopify. Shopify provides the platform used to display products, process checkout, maintain customer accounts, and manage orders.

Payments are processed through Shopify Payments, PayPal, card networks, and enabled digital wallet providers.

Clothcottagehome does not store complete payment card numbers on its own systems. Payment details are submitted through encrypted checkout pages and handled by the applicable payment provider.

For more information about accepted payment methods, review our Payment Policy.

Fulfillment and Delivery

Order and delivery information is shared with service providers only to complete the applicable service.

These providers include:

  • Abacus Logistics 3PL for inventory fulfillment, packing, approved returns, and exchanges

  • FedEx for shipment, tracking, and delivery

  • Payment providers for transaction processing

  • Fraud prevention, security, and website service providers

Analytics and Advertising

We use Google Analytics, Google Ads, and related Google services to measure website visits, checkout activity, advertising performance, and conversions.

These services process device identifiers, cookie information, IP addresses, page activity, and advertising interactions according to the customer’s consent choices and applicable law.

We do not use Meta Pixel.

Non-essential analytics and advertising cookies are controlled through the Shopify cookie banner. Additional information is available in our Cookie Policy.

Sale, Sharing, and Targeted Advertising

We do not sell customer contact information or personal information for money.

Certain disclosures to analytics and advertising providers can be treated as sharing or targeted advertising under applicable United States state privacy laws.

Customers can manage non-essential cookies through the cookie banner and submit an opt-out request through Your Privacy Choices.

We do not use customer photographs or customer service submissions in advertising without the customer’s permission.

Data Retention

We retain personal information for the period required to:

  • Complete orders and customer service requests

  • Process returns, exchanges, and refunds

  • Maintain business, tax, and accounting records

  • Resolve disputes

  • Prevent fraud

  • Meet legal obligations

Information that is no longer required for these purposes is deleted or anonymized according to our operational and legal requirements.

Data Security

We use administrative, technical, and organizational safeguards to protect personal information.

Our website and checkout use encrypted connections. Access to customer information is limited to the systems and service providers required to operate the store, fulfill orders, process payments, and provide customer service.

Please do not send complete payment card numbers, passwords, or account credentials through email or the contact form.

Privacy Rights

Depending on the customer’s location and applicable law, privacy rights include:

  • Requesting access to personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of eligible information

  • Requesting a copy of eligible information

  • Opting out of qualifying data sharing or targeted advertising

  • Withdrawing consent for non-essential cookies

To submit a privacy request, contact us using the information below. We verify requests before providing, correcting, or deleting personal information.

Authorized agents can submit a request on behalf of a customer when they provide the information required to verify their authority.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Contact Us

CLOTH & COTTAGE LLC
216 N Marion St
Kirksville, MO 63501-2960
United States

Email: support@clothcottagehome.com
Phone: +1 (704) 617-1791
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email response time: Within 1–2 business days

You can also submit a request through our Contact Us page.