Refund policy

Clothcottagehome accepts returns and exchanges for eligible products under the terms below.

30-Day Return Period

Customers can request a return or exchange within 30 calendar days after delivery. The delivery date shown by the FedEx tracking record is used to calculate the return period.

We accept both defective and non-defective returns.

Accepted Product Condition

Eligible products can be:

  • New and unopened

  • Opened for inspection

  • Briefly handled or lightly used to check size, appearance, placement, or suitability

  • Complete with all essential parts and accessories

  • Free from customer-caused damage, stains, strong odors, pet hair, alterations, washing, or excessive wear

Please include the original packaging and tags when they are still available.

How to Request a Return

Before mailing a product, please contact customer service and provide:

  • Your name and order number

  • The product being returned

  • The reason for the return

  • Photographs if the product arrived damaged, defective, incomplete, or incorrect

After approval, we will email you a prepaid return shipping label and mailing instructions.

Returns are accepted by mail only. Packages sent without prior approval or outside the provided instructions are not eligible for processing.

Return Shipping and Fees

Clothcottagehome pays the return shipping cost for all approved returns and exchanges.

We do not charge a restocking fee.

Approved returns should be mailed to:

Abacus Logistics 3PL
2201 Lakeview Rd
Mexico, MO 65265
United States

Please obtain approval and use the prepaid label provided by customer service before mailing the package.

Exchanges

Approved products can be exchanged for another product currently available through Clothcottagehome.

  • If the replacement product costs more, the customer pays the difference.

  • If the replacement product costs less, the difference is refunded to the original payment method.

  • If both products have the same price, no price adjustment is required.

The replacement is processed after the returned product is received and inspected.

Non-Returnable Products

We do not accept products that:

  • Are returned after the 30-day return period

  • Have been washed or excessively used

  • Were damaged after delivery through customer handling or improper care

  • Contain stains, strong odors, pet hair, or other contamination

  • Have been altered, cut, repaired, or permanently modified

  • Are missing essential parts or accessories

  • Are sent without prior return approval

These restrictions do not apply when a product arrived damaged, defective, incomplete, or incorrect.

Refund Amount and Method

Approved refunds include:

  • The returned product price

  • Applicable sales tax

  • The original shipping charge paid for the order

Return shipping is also covered through the prepaid return label.

Refunds are sent to the original payment method and cannot be redirected to a different card, bank account, digital wallet, or PayPal account.

Refund Timeline

After an approved return is delivered to Abacus Logistics 3PL and completes inspection, the customer will receive the refund to the original payment method within 10 calendar days.

Contact Us

Clothcottagehome is operated by CLOTH & COTTAGE LLC.

Email: support@clothcottagehome.com
Phone: +1 (704) 617-1791
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email response time: Within 1–2 business days

You can also submit a request through our Contact Us page.

For delivery information, review our Shipping Policy.